Return Policy

Return/Refund Policy

 

TLDR Version

We want you to be extremely happy with your Barrel Basics purchases. Because of that we will work with you to exchange/refund your purchase if you're not happy with it (although rare!) Email us with questions at barrelbasics@gmail.com or contact us on social media, we are very responsive to messages. 

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if provided. Email us with questions barrelbasics@gmail.com as we want you to be completely happy with your purchase, we will work with you.

Please mail returns/exchanges to:
Barrel Basics
660 N Neely Street
Unit 13
Gilbert, AZ 85233


There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barrelbasics@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items can still be exchanged.

Exchanges (if applicable)
We will exchange your item for a different size/product within 30 days of receiving it. We want to make sure you are absolutely happy with your purchase.

Shipping
To return your product, you should mail your product to:
Barrel Basics
660 N Neely Street
Unit 13
Gilbert, AZ 85233

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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